Service model for accessing medications

A large NGO was struggling to increase the uptake of pre-exposure prophylaxis (PreP) medications. These are drugs designed to prevent HIV infection among individuals engaging in potentially risky sexual encounters. Individuals engaging in sex work reported that they struggled with accessing the drugs because the clinic schedules did not fit well with their routines. Several solutions were generated during a co-creation session that redesigned the services offered at the PreP dispensing points. The workflows were remodelled so that the medications could be accessed at anytime of the day, at multiple access points and with flexible appointment scheduling using a digital application.

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Donyo Sabuk Lane,

Nairobi, Kenya



Phone: +254 712 509 222

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